Adoption of Online Social Support Scale in Indonesian Text-Based Online Counseling Context
Keywords:
Online Social Support Scale, Online Text-based Counselling, Peer CounsellingAbstract
Social support can be received online through text-based online counseling (TBOC) provided by trained yet non-professional volunteers. The growing popularity of peer TBOC in Indonesia raises question whether the service really provides social support. Adopting Online Social Support Scale (OSSS) in Indonesian Text-Based Online Counselling context could bridge this question through proper measurements. OSSS was translated into Bahasa Indonesia, then adopted by adjusting the wordings to fit the context of peer TBOC. Content validity of the adopted scale is assured through Content Validity Index, scored by four licensed psychologists who offers text-based psychological services. Criterion validity and scale reliability were assured by distributing the scale through convenient sampling targeting participants who have used peer TBOC services. The adopted version of OSSS showed good validity and reliability, and therefore can be used to measure the degree of online social support received through peer TBOC services.
References
Azwar, S. (2021). Dasar-Dasar Psikometrika (II). Pustaka Pelajar.
Burhan, F. A. (2022, January 20). East Ventures dan Telkom Suntik Startup Kesehatan Mental Riliv—Startup Katadata.co.id. https://katadata.co.id/desysetyowati/digital/61e90e57a12cb/east-ventures-dan-telkom-suntik-startup-kesehatan-mental-riliv
Coady, A., Lainchbury, K., Godard, R., & Holtzman, S. (2022). What twitter can tell us about user experiences of crisis text lines: A qualitative study. Internet Interventions, 28, 100526. https://doi.org/10.1016/j.invent.2022.100526
Cole, D. A., Nick, E. A., Varga, G., Smith, D., Zelkowitz, R. L., Ford, M. A., & Lédeczi, Á. (2019). Are Aspects of Twitter Use Associated with Reduced Depressive Symptoms? The Moderating Role of In-Person Social Support. Cyberpsychology, Behavior and Social Networking, 22(11), 692–699. https://doi.org/10.1089/cyber.2019.0035
Cole, D. A., Nick, E. A., Zelkowitz, R. L., Roeder, K. M., & Spinelli, T. (2017). Online social support for young people: Does it recapitulate in-person social support; can it help? Computers in Human Behavior, 68, 456–464. https://doi.org/10.1016/j.chb.2016.11.058
Cooke, B. D., Rossmann, M. M., McCubbin, H. I., & Patterson, J. M. (1988). Examining the Definition and Assessment of Social Support: A Resource for Individuals and Families. Family Relations, 37(2), 211. https://doi.org/10.2307/584322
Fukkink, R. (2011). Peer Counseling in an Online Chat Service: A Content Analysis of Social Support. Cyberpsychology, Behavior and Social Networking, 14, 247–251. https://doi.org/10.1089/cyber.2010.0163
Gronowski, A. (2020). Indonesia’s Mental Health Services: Availability and Current Challenges [Master’s Projects and Capstones]. The University of San Francisco.
House, J. S. (1987). Social Support and Social Structure. Sociological Forum, 2(1), 135–146.
House, J. S., Umberson, D., & work(s):, K. R. L. R. (1988). Structures and Processes of Social Support. Annual Review of Sociology, 1, 293–318.
Howitt, D., & Cramer, D. (2011). Introduction to statistics in psychology (5. ed). Prentice Hall.
Into The Light Indonesia. (2021). Laporan Perilaku Penggunaan Layanan Kesehatan Mental di Indonesia 2021—Hasil Awal. https://www.intothelightid.org/tentang-bunuh-diri/laporan-perilaku-penggunaan-layanan-kesehatan-mental-di-indonesia-2021-hasil-awal/
Jhangiani, R. S., Chiang, I.-C. A., Cuttler, C., & Leighton, D. C. (2019). Reliability and Validity of Measurement. https://kpu.pressbooks.pub/psychmethods4e/chapter/reliability-and-validity-of-measurement/
Kaligis, F., Ismail, R. I., Wiguna, T., Prasetyo, S., Indriatmi, W., Gunardi, H., Pandia, V., & Magdalena, C. C. (2021). Mental Health Problems and Needs among Transitional-Age Youth in Indonesia. International Journal of Environmental Research and Public Health, 18(8), Article 8. https://doi.org/10.3390/ijerph18084046
LaCoursiere, S. P. (2001). A Theory of Online Social Support: Advances in Nursing Science, 24(1), 60–77. https://doi.org/10.1097/00012272-200109000-00008
Larson, L. R. L., & Bock, D. E. (2016). Consumer search and satisfaction with mental health services. Journal of Services Marketing, 30(7), 736–748. https://doi.org/10.1108/JSM-09-2015-0281
Malecki, C. K., & Demaray, M. K. (2003). What Type of Support Do They Need? Investigating Student Adjustment as Related to Emotional, Informational, Appraisal, and Instrumental Support. School Psychology Quarterly, 18(3), 231–252. https://doi.org/10.1521/scpq.18.3.231.22576
Navarro, P., Sheffield, J., Edirippulige, S., & Bambling, M. (2020). Exploring Mental Health Professionals’ Perspectives of Text-Based Online Counseling Effectiveness With Young People: Mixed Methods Pilot Study. JMIR Mental Health, 7(1), e15564. https://doi.org/10.2196/15564
Nick, E. A., Cole, D. A., Cho, S.-J., Smith, D. K., Carter, T. G., & Zelkowitz, R. L. (2018). The Online Social Support Scale: Measure development and validation. Psychological Assessment, 30(9), 1127–1143. https://doi.org/10.1037/pas0000558
Nurlaila, R. (2021). SOCIAL MEDIA AS AN ONLINE CONSULTATION SERVICE. Diakom : Jurnal Media Dan Komunikasi, 4(1). https://jurnaldiakom.kominfo.go.id/index.php/mediakom/article/view/90
Puspitasari, I. M. (2021, March 31). Riset: Biaya pengobatan untuk masalah kesehatan jiwa di Indonesia Rp 87 triliun setahun. The Conversation. http://theconversation.com/riset-biaya-pengobatan-untuk-masalah-kesehatan-jiwa-di-indonesia-rp-87-triliun-setahun-155369
Rickwood, D., Nicholas, A., Mazzer, K., Telford, N., Parker, A., Tanti, C., & Simmons, M. (2017). Satisfaction with youth mental health services: Further scale development and findings from headspace - Australia’s National Youth Mental Health Foundation. Early Intervention in Psychiatry, 11(4), 296–305. https://doi.org/10.1111/eip.12248
Song, L., Son, J., & Lin, N. (2011). Social Support. In Handbook of Social Network Analyses (pp. 116–128). https://doi.org/10.4135/9781446294413.n9
Stewart, A. L., Thrasher, A. D., Goldberg, J., & Shea, J. A. (2012). A Framework for Understanding Modifications to Measures for Diverse Populations. Journal of Aging and Health, 24(6), 992–1017. https://doi.org/10.1177/0898264312440321
Walter, N. (2019). Online Social Support. 23. https://doi.org/10.14746/ikps.2018.23.02
White, M., & Dorman, S. M. (2001). Receiving social support online: Implications for health education. Health Education Research, 16(6), 693–707. https://doi.org/10.1093/her/16.6.693
Wilcox, B. L., & Vernberg, E. M. (1985). Conceptual and Theoretical Dillemas Facing Social Support Research. In I. G. Sarason & B. R. Sarason (Eds.), Social Support: Theory, Research and Applications (pp. 3–20). Springer Netherlands. https://doi.org/10.1007/978-94-009-5115-0
Wong, T. K. E., & Ma, W. (2016, June 11). Exploring relationship between online social support and individual online subjective well-being among young adults. International Communication Association ICA 2016, Fukuoka, Japan.
Yip, P. S. F., Chan, W.-L., Chan, C. S., He, L., Xu, Y., Chan, E., Chau, Y. C., Cheng, Q., Cheng, S.-H., Cheung, F., Chow, J., Chow, S., Fung, J., Hsu, S.-M., Law, Y. W., Lo, B., Miu, S.-M., Ng, W. M., Ngai, K., … Xu, Z. (2021). The Opportunities and Challenges of the First Three Years of Open Up, an Online Text-Based Counselling Service for Youth and Young Adults. International Journal of Environmental Research and Public Health, 18(24), 13194. https://doi.org/10.3390/ijerph182413194
Yusoff, M. S. B. (2019). ABC of Content Validation and Content Validity Index Calculation. Education in Medicine Journal, 11, 49–54. https://doi.org/10.21315/eimj2019.11.2.6
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Ernestine Oktaviana Yuniswara, Rahkman Ardi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
